The most successful companies in the world have two common characteristics: they focus on core competencies, and flawlessly execute on a consistent basis, in every area of business. For all other companies, these elusive qualities are a highly prized goal. To achieve these goals in an environment with increasing costs and competition, many global organizations are turning to Customer Interaction Services (CIS) & Business Process Outsourcing (BPO) for streamlining their operations and increasing profitability.